Electronic Delivery:
1. eMail Delivery (Download)
Download Procedure. As soon as your order is processed, you receive an e-mail providing a link that gives you the access to the downloadable file or digital product.
Backup Disc Option. When you order your product, you may have an option to order a “Backup Disc”. This option allows you to receive a custom Disc of the product you have downloaded. This way, you can instantly start using the downloaded product, but also have a backup copy if you ever have to re-install it on your device.
2. Instant Download
Refund of Products:
Electronic Product:
Eligible for refund
- 1. Duplicate purchase
- 2. Ordered by mistake then followed by ordering the correct product from softwarelands.com
- 3. Fatal purchase, technical or registration issues with the software that could not be resolved within 30 days.
- 4. For the orders which our suppliers/partners suggests to refund for any purchase, technical or registration issue
- 5. For the unauthorized transactions that is proved by payment processor such paypal or stripe that its unauthorized transaction.
Circumstances of no refund:
- 1. Change of mind after purchase without any reason.
- 2. Part of a bundle.
- 3. Did not receive order confirmation e-mail and registration code in time, and didn’t try contact us to solve the issue.
- 4. Request refund for technical trouble, but fail or refuse to cooperate by providing details for troubleshooting such as screenshots and other
relevant information, or rejects the proposed solutions we provide. - 5. Refund request based on dissatisfaction caused by misunderstanding of the product’s functions and capabilities.
- 6. Purchase of wrong products, followed by the purchase of products outside softwarelands.com
- 7.A refund request due to price change. we hold full rights to price changes and we cannot issue a full refund or partial refund of difference in price
- 8.Registration failure of the software is caused by customer’s wrong operation, and the registration information is proved to be valid by the manufacture of the product.
- 9.If a purchase exceeds period of money-back-guarantee 30 days period
Physical Product (Boxed):
Returns of unused (never opened or never installed or activated/registered) in original condition of the product(s) are accepted within 90 days after the purchase, you are responsible for paying any costs associated with returning a product
If the product is defective we may require to provide screen shots and other information to verify that the product is defective or not working, if so softwarelands.com will pay associated costs.
